Website Accessibility

At Urbanica Hotels we make first-rate hospitality experiences accessible to everyone. We exhibit an unparalleled level of care and interest in the well-being of our guests and team members.

We base our websites accessibility standards on the Web Content Accessibility Guidelines 2.0, level A + AA success criteria and we continuously work hard to provide, maintain and improve usability and accessibility of our websites to all users.

We monitor and perform regular testing of our website’s digital accessibility; therefore, you could encounter areas that are being in the process of improvement. If you have any difficulty or problem navigating our websites, please contact us at +1 (305) 392 7752 or send us an email to digital@urbanicathehotels.com with a detailed description of the issue you are experiencing and we will be happy to help you to solve it.

In addition, if you have any suggestions on how to improve this site’s accessibility, please let us know.

Hotel Accessibility

All Urbanica Hotels in USA are compliant with the 1991 Standards of the Americans with Disabilities Act (“ADA”) (Department of Justice, ADA Title III, Regulation 28 CFR Part 36, 1991).

Accessible areas

• Accessible public entrance
• Accessible registration / concierge desk
• Lobby free of any steps
• Accessible Rooms
• Accessible elevators
• Accessible hotel Food and Drink Areas
• ADA public restroom on ground level floor 
• Braille signage throughout hotel
• Lowered emergency evacuation instructions
• Public Areas/Facilities accessible for physically challenged
• Valet only parking
• Visual alarm for hearing impaired
• Visual alarms for hearing impaired in hallways
• Visual alarms for hearing impaired in public areas
• Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width
• Accessible route from the hotel entrance to the accessible guestrooms
• Accessible route from the hotel entrance to entertainment areas
• Accessible route from the hotel public entrance to the swimming pool* (*when available at hotel)
• Accessible swimming pool* (*when available at hotel)
• Service animals welcomed
  
  

Accessibility Features in Guestrooms

• Audio-visual door alert for hearing-impaired doorbell
• All doorways wheelchair accessible
• Rooms accessible to wheelchairs (no steps)
• Bathroom doors accessible to wheelchairs
• Roll-in shower
• Grab bar in shower
• Grab bar next to toilet seat
• Hand-held shower wand
• Low-level towel hooks and rack
• Low-level sink, peephole, and thermostat control
• Closed captioning on televisions
• Strobe alarms
• TTY for guest use