We are reaching out on behalf of the entire Urbanica family to assure you that in times of uncertainty, your safety and wellbeing is our priority.
Urbanica wants you to know that we are monitoring the coronavirus (COVID-19) situation closely and having precautions in place.
Below is an update on what we are doing to keep you safe.
Flexible travel plan: Providing safe and clean environments for our guests and colleagues is always a top priority. Our hotels health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and cover everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.
We are also listening carefully to the questions and concerns we receive from our guests, given the impact of COVID-19 we have been adapting our cancellation policy over the past several days. We are updating our policy to provide our customers the most flexibility we can offer during this situation. Generally speaking, for guests with existing individual reservations, including reservations with pre-paid rates that are typically more restrictive, we will allow changes or cancellation without a charge up to 48 hours prior to arrival as long as the change or cancellation is made by April 30, 2020. For guests making new individual reservations between today and April 30, 2020, we will allow those reservations to be changed or cancelled at no charge up to 24 hours before a guest’s scheduled arrival date.
We will continue monitoring the coronavirus (COVID-19) updates, and will respond based on the advice of governments, public health authorities, and medical professionals.
We are currently experiencing high call volumes and appreciate your patience during these unprecedented times. Please wait to contact Customer Support if your trip is more than 72 hours away in order to allow us to assist guests with more time sensitive bookings. To contact us via email please visit www.urbanicahotels.com
Thank you for your understanding and loyalty. We will continue to assess the situation and will update this information as matters progress and can’t wait to welcome you at Urbanica Hotels soon.